+91 90324 52123
info@ikik.in
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Privacy Policy

Last Updated:

At IKIK ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

By using our website, you consent to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our website.

1. Information We Collect

1.1 Personal Information: We collect information that you provide directly to us, including:

  • Name, email address, phone number, and contact details
  • Shipping and billing addresses
  • Payment information (processed through secure payment gateways - we do not store full payment details)
  • Account information: username, password (encrypted), and account preferences
  • Order history and purchase information

1.2 Automatically Collected Information: When you visit our website, we automatically collect:

  • IP address, browser type, device information
  • Pages visited, time spent on pages, and navigation patterns
  • Location data (if you enable location services)
  • Cookies and similar tracking technologies

1.3 Payment Information: When you make a purchase, payment information is collected and processed by Razorpay, our payment gateway provider. We do not store your complete payment card details, CVV, or PIN. Payment information collected by Razorpay may include:

  • Card details (encrypted)
  • UPI IDs or bank account information (for UPI/Net Banking)
  • Billing address
  • Transaction identifiers and payment status

For more information about how Razorpay handles your payment data, please review Razorpay's Privacy Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Order Processing: To process, fulfill, and deliver your orders
  • Communication: To send order confirmations, shipping updates, and respond to your inquiries
  • Customer Service: To provide customer support and handle returns/refunds
  • Account Management: To manage your account and maintain your order history
  • Website Improvement: To improve our website, products, and services
  • Marketing: To send promotional emails and newsletters (only with your consent)
  • Security: To detect, prevent, and address fraud, security issues, and technical problems
  • Legal Compliance: To comply with applicable laws and regulations

3. Information Sharing and Disclosure

3.1 Service Providers: We may share your information with trusted third-party service providers who perform services on our behalf, including:

  • Payment Processors: We use Razorpay to process all online payments. Razorpay may collect and process payment information including:
    • Card details (card number, expiry date, cardholder name) - encrypted and securely transmitted
    • UPI IDs, wallet information, or bank account details (for UPI/Net Banking transactions)
    • Billing address and contact information
    • Transaction details and payment history
  • Shipping and logistics partners (Ship Rocket and other courier services)
  • Email service providers
  • Website hosting and analytics providers

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Razorpay Data Sharing: When you make a payment through Razorpay, your payment information is shared with Razorpay in accordance with their Privacy Policy. Razorpay complies with PCI-DSS standards and processes all payment data securely. We do not store your complete card details, CVV, or PIN on our servers.

3.2 Legal Requirements: We may disclose your information if required by law or in response to valid legal requests, such as court orders or government regulations.

3.3 Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

We do not sell, trade, or rent your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • SSL encryption for data transmission
  • Secure storage of sensitive information
  • Regular security audits and updates
  • Access controls and authentication measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Provide personalized content and advertisements
  • Improve website functionality

You can control cookies through your browser settings. However, disabling cookies may affect some website functionality.

6. Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this Privacy Policy
  • Comply with legal obligations
  • Resolve disputes and enforce our agreements

When information is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request access to your personal information
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at info@ikik.in. We will respond to your request within a reasonable timeframe.

8. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on this page
  • Updating the "Last Updated" date
  • Sending an email notification (for significant changes)

Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

11. Consent

By using our website and providing your information, you consent to the collection, use, and storage of your information as described in this Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

  • Email: info@ikik.in
  • Phone: +91 90324 52123
  • Address: Plot 852, 100 Feet Road, Madhapur, Hyderabad - 500081, Telangana, India
  • Business Hours: Monday to Saturday, 10:00 AM to 6:00 PM IST

For questions about this Privacy Policy, please contact us and we'll be happy to assist you.